Shipping policy

At Imsobeauti, we want your shopping experience to be smooth from the moment you place your order until your gear is in your hands. Below, you’ll find answers to the most common shipping questions and a step-by-step outline of our ordering and delivery process

Ordering & Shipping Process

  1. Order Placement

    • Once you place your order on imsobeauti.com, you’ll receive an order confirmation email with your order number.

  2. Processing Time

    • Orders are processed within 2–4 business days (Mon–Fri, excluding holidays).

    • During peak seasons or sales, processing may take slightly longer.

  3. Shipping & Tracking

    • After processing, your order ships via the carrier you select at checkout.

    • You’ll receive a shipping confirmation email with a tracking link once your package is on the way.

    • Please allow 24–48 hours for tracking updates.

  4. Delivery

    • Standard U.S. Shipping: 3–7 business days after processing.

    • Expedited U.S. Shipping (if available): 2–3 business days after processing.

    • International Shipping: 7–21 business days depending on destination.

      Shipping FAQs

      Q: How much is shipping?
      A: Shipping is calculated at checkout based on your location and order weight. U.S. orders over $75 ship FREE.

      Q: Do you ship internationally?
      A: Yes, we ship to select international countries. Customers are responsible for customs duties, taxes, and fees.

      Q: Can I change my shipping address after placing an order?
      A: If your order hasn’t shipped yet, email us at support@imsobeauti.com as soon as possible. Once shipped, we cannot reroute packages.

      Q: My tracking number isn’t updating—what should I do?
      A: Tracking numbers may take 24–48 hours to update. If it hasn’t updated after 3 business days, contact the shipping carrier directly.

      Q: What if my package is lost or stolen?
      A: Once marked as “Delivered” by the carrier, Imsobeauti is not responsible for lost or stolen packages. We recommend shipping to a secure location. For missing deliveries, please file a claim with the carrier.

      Q: Do you ship to P.O. boxes or APO/FPO addresses?
      A: Yes, standard shipping is available to P.O. boxes and APO/FPO addresses. Expedited shipping may not be available for these addresses.

      Q: What happens if my order is delayed?
      A: Carrier delays are beyond our control, but we’ll always do our best to help. Please allow a few extra days during peak times like holidays.

 

 

Thank you for your understanding.